“Anyone that stops learning is old, whether at twenty or eighty. Anyone that keeps learning stays young.” “Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all love of what you are doing or learning to do.” Pretty good quotes, don’t you agree? So obviously you know or have…...
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Training Staff & Co Workers Read More »
Something that I believe is super important to set yourself apart from other practices is to Personalize the Experience. It doesn’t have to be anything extravagance, but just make sure that the patient is as comfortable as possible. Encourage staff to get to know clients on a personal level and understand their needs and preferences…....
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Engaging Staff & Patients Read More »
How do you encourage your staff to get patients in the door, to upsell, and tell patients about products they should use? It can be hard, I get it. Especially if your staff or colleagues aren’t feeling confident doing so. Here are some helpful tips. You can find more of them in the portal. https://vimeo.com/811467284…...
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Encourage Your Staff Read More »
Phone etiquette people! I am not sure if you have been running into this as much as I have. Sorry if this video is a little harsh, but come on people, don’t answer the phone if you can’t talk. And please do not take out your bad day on the person on the other end…....
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Holy moly this video is very close up, sorry you guys, lol! Let’s talk about how to explain to your patients and/or clients why they should come to you and get treatments and WHY they will need to help you help them use good skincare products at home in between the visits with you. It…...
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Analogy – Explaining To Your Patient Read More »
As I mentioned in the first part, good bedside manner refers to the approach, attitude, and behavior of healthcare professionals when interacting with patients at their bedside, typically in a hospital or clinical setting. If a practitioner doesn’t have good bedside manner , they should probably think about reeducating themselves. If you encounter someone that…...
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Bedside Manner – Part 2 Read More »
What is bedside manner and do you and your staff have it? I really hope you (and them) do, as that is incredibly important. I have actually had to let some nurses go at our practice because they lacked it. I know isn’t that unbelievable? You are in a field where you take care of…...
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Bedside Manner – Part 1 Read More »
Your office should be professional and welcoming. It should mirror you in a way and have your personal style, BUT let it not take over the whole office. Remember this is a professional space and not your home office. A personal touch is always charming, but if it is all you notice stepping in the…...
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Office Recommendations – Part 2 Read More »
Do you have a welcoming office? Or do your patients feel intimidated or maybe not impressed at all? Small things can make a big difference. Have you ever come into your office and sat down where your patients usually are? A lot of practitioners have not. I encourage all owners and staff to do so…....
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Office Recommendations – Part 1 Read More »
What do you do when you have one of those days when you just want to scream, but you can’t? I think we all have been there, at least once. I kind of look like I had one of those days in this video, lol! How do you keep calm and collected at the office?…...
Keeping Calm at the Office Read More »
