“Anyone that stops learning is old, whether at twenty or eighty. Anyone that keeps learning stays young.” “Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all love of what you are doing or learning to do.” Pretty good quotes, don’t you agree? So obviously you know or have…...
Something that I believe is super important to set yourself apart from other practices is to Personalize the Experience. It doesn’t have to be anything extravagance, but just make sure that the patient is as comfortable as possible. Encourage staff to get to know clients on a personal level and understand their needs and preferences…....
How do you encourage your staff to get patients in the door, to upsell, and tell patients about products they should use? It can be hard, I get it. Especially if your staff or colleagues aren’t feeling confident doing so. Here are some helpful tips. You can find more of them in the portal. https://vimeo.com/811467284…...
Phone etiquette people! I am not sure if you have been running into this as much as I have. Sorry if this video is a little harsh, but come on people, don’t answer the phone if you can’t talk. And please do not take out your bad day on the person on the other end…....
Holy moly this video is very close up, sorry you guys, lol! Let’s talk about how to explain to your patients and/or clients why they should come to you and get treatments and WHY they will need to help you help them use good skincare products at home in between the visits with you. It…...
As I mentioned in the first part, good bedside manner refers to the approach, attitude, and behavior of healthcare professionals when interacting with patients at their bedside, typically in a hospital or clinical setting. If a practitioner doesn’t have good bedside manner , they should probably think about reeducating themselves. If you encounter someone that…...
What is bedside manner and do you and your staff have it? I really hope you (and them) do, as that is incredibly important. I have actually had to let some nurses go at our practice because they lacked it. I know isn’t that unbelievable? You are in a field where you take care of…...
How are you training your staff? Or if you are working for an aesthetic office, do you get proper training or is there room for more? Well, if you ask me there is always room for more training 😉 Sometimes it can be tricky to get staff engaged if they aren’t properly trained OR if…...
